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Spa Therapist: Port Harcourt

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Myrtle Management Consultants – Our client is a premium day spa renowned for providing positive energy and rejuvenation space located in the heart of Port-Harcourt city.

They require the services of suitable candidates to fill the position below:

Job Title: Spa Therapist

Location: Port-Harcourt, Rivers
Employment Type: Full Time

Job Description

  • You are expected tomaintain the standards of Spa’s etiquette and service in all interactions with guests and staff.
  • You are responsible for providing all guest with customised personal attention that meets and exceeds all their needs.
  • You must be comfortable anticipating a guest’s needs and discussing any guest concerns and be responsible for addressing any extra details required.
  • In addition, you must contribute to the development and improvement of procedures and treatments through participation in service and process improvement opportunities.

Key Responsibilities

  • Deliver a variety of spa services (body treatments, Hamman, massages, facials, laser treatments, waxing and manicure/pedicure) in a safe and comfortable manner
  • You are to maintain current knowledge of all Spa’s services pricings, offerings, schedules, specials and other services provided at the spa
  • Maintain equipment and sample inventory of products
  • Keep documentation and maintain client’s files
  • Keep a clean and stocked room
  • Acknowledge and respond to relevant customer queries, needs and expectations
  • Suggest and promote retail products or additional services
  • Uphold hygiene standards and follow health and safety regulations
  • Cooperate with and report on administration on any arising issues
  • Apply best practices and be up to date with market trends
  • Seek for every new opportunity to suggest new and enhanced guest experiences.
  • Encourage upselling, link selling and retail sales with every guest
  • Provide guests with a thorough and knowledgeable range of Serene spa services
  • Greet all arriving and departing guests in the treatment areas by name
  • Receive and respond to all guests concerns, comments or complaints with discretion and urgency
  • Advice all incoming guests of treatment procedures, special instructions, ad billing information
  • Enquire as to the guest experience and level of satisfaction with service
  • Communicate guest request preferences to relevant departments and co-workers
  • Provide respect, sensitivity, and concern for guests’ needs with a professional and pleasant manner
  • Always maintain positive guest relations, including in-house guest, day guests, and telephone enquiries

Operations:

  • Ensure all equipment is in good working order and functioning properly
  • Exercise dependability and willingness to work with schedule flexibility
  • Practice a “clean as you go” approach to work areas
  • Observe all departmental safety procedures and protocols

Communication:

  • Maintain the confidentiality policy for all spa guests and employees
  • Provide an explanation for all spa techniques and treatments used
  • Answer any therapy questions or concerns
  • Effectively communicate with all co-workers, spa guest, and management to their understanding

Training and Human resources management:

  • Continuously attend training sessions in the spa
  • Attend regularly schedules product knowledge training classes
  • Attend training sessions as highlighted in the Annual Training plan
  • Provide staff mentoring when required

Health and Safety:

  • Ensure that all potential and real hazards are reported immediately and rectified
  • Be fully conversant with all fire, emergency procedures
  • Ensure all staff within the department work in a manner which is safe and unlikely to give the risk of harm or injury to themselves or others

Other Responsibilities:

  • Attend all staff meetings
  • Attend all safety meetings
  • Maintain a daily activity log
  • Maintain and develop the client base
  • Maintain guest history files on all existing guests
  • Review all upcoming appointments and treatments

Qualifications

  • Degree or current license in aesthetics or physiotherapy
  • Proven work experience as a Spa Therapist
  • Hands-on experience in massage techniques, hamman, laser treatments, waxing and face/body therapies
  • Excellent command of English language
  • Communication and customer service skills
  • Positive attitude
  • User level computer skills

Remuneration

  • Very competitive

Application Closing Date
20th September, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Interviews are on a rolling basis to this date. Only shortlisted candidates will be contacted.

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