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Service Manager: Lagos

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Adexen Recruitment Agency – Our client, a leading Automobile Company group, is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Service Manager

Location: Lagos

Responsibilities

  • To achieve the highest possible level of customer satisfaction by providing consistent and efficient maintenance and repair services to the vehicles distributed by the company.
  • Organize and supervise the activities of all allocated workshop staff in a safe and efficient manner in line with company policy and procedures.
  • Ensure that all repair and service work performed in the Service Department is done in an efficient and correct manner in line with manufacturers’ and company policy and procedures
  • Monitor and improve productive staff efficiency and workmanship sales to a minimum of 80% of available hours.
  • Supervise and monitor the allocation of work to ensure that there is appropriate staff members with sufficient experience and technical ability.
  • Propose, implement and monitor service procedures to improve the quality of repairs and servicing.
  • Implement and maintain the Group operational practices as defined by management and company policy.
  • Ensure the correct use of all communication equipment and manufacturers’ information by all Workshop staff.
  • Ensure that all service and repair related literature and information are accurate and distributed to the Service Department staff.
  • Complete and submit reports and analysis to management, manufacturers and suppliers in an accurate and timely manner.
  • Recommend improvements in facilities, equipment and procedures within the Service Department.
  • Handle customer service queries and complaints in a timely and efficient manner.
  • Propose and implement marketing strategy in conjunction with the Parts Officer and Aftersales Manager of branches to increase service department sales.
  • Regularly meet with the Parts Officer to assess and resolve parts and service-related issues, with minutes and action plan formally documented.
  • Monitor and ensure that service department staff request the correct parts at all times.
  • Supervise and monitor locally purchased goods and services ensuring that price and quality are in accordance with the company policy and standards.
  • Promote and maintain a safe and clean working environment within the Service Department.
  • Ensure all equipment and tools are used correctly, maintained and accounted for at all times.
  • Ensure that all staff within the department adheres to company policies and procedures at all times.
  • Train service staff to use tools, equipment, manufacturer’s manual and specification etc.
  • Assess and recommend staff departmental training needs and requirements.
  • Perform any other job-related duties that may be assigned by his/her direct manager.

Desired Skills and Experience

  • Bachelor’s Degree in Mechanical or Electrical Engineering. Master’s Degree will be an added advantage
  • Between 8 – 10 years post-NYSC relevant work experience in the automobile service industry with minimum of 3 years managerial experience
  • Dynamic, self-motivated with good leadership qualities and an understanding of team management
  • Possess strong organizational and time management skills
  • Excellent knowledge of MS Packages.
  • Abreast of current automotive engineering technology
  • Have good interpersonal and communication skills
  • Good understanding of accounting procedures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: We thank all applicants, however, only those selected will be contacted.

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