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Field Technician (Solar Installation): Kano

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PAS Solar Limited provides affordable energy to off-grid households and micro-businesses in Nigeria. based in Abuja with branches across 8 states in Nigeria.

We are recruiting to fill the position below:

Job Title: Field Technician (Solar Installation)

Location: Kano
Employment Type: Full-time
Reports To: Regional Manager
Support: Logistics & Repair Manager/Lead Technician/Retail Area Manager/Customer Care.

General Summary

  • PAS BBOXXis looking for an enthusiastic and committed Field Technician.
  • The incumbent will be responsible for installations of off-grid energy equipment (Solar Panels/Equipment Installations).
  • This role requires travels within the assigned territory or based on customer locations (site).
  • Field Technician will be deployed to site to troubleshoot equipment problems.
  • An incumbent must be able to manage service calls that requires more time than anticipated without becoming frustrated or rushing through a job.
  • Selected candidate is expected to posse’s superb customer service skills and ability to diagnose and solve problems from non-technical descriptions provided by the customers.

Essential Competencies, Duties and Responsibilities (Including but not limited to)
Functional Success Factors:

  • Provide customer service and support during field visits and tie workflow to schedule to ensure maximum efficiency.
  • Manage all on-site installations, maintenance, and testing to ensure proper documentation of all related processes.
  • Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports to avoid unnecessary repairs and to streamline the work of the repair technician.
  • Perform simple system diagnosis and product fixes accurately and within a reasonable time
  • Monitor the status of existing client systems/equipment
  • Organize stock of faulty products, document and repair report for dispatch to the repair technician.
  • Proficiency in identifying technical issues, tracking and documenting issues, suggesting improving solution plans to the repair technician.
  • Complied with company rules and regulations, policies and procedures when carrying out on-site technical installations or maintenance.

Managing Operations:

  • Coordinate with Retail Sales Supervisor, Retail Area Manager and Shop Manager to carry out installations and repossessions.
  • Liaised with Retail Supervisor and Lead Technician to carry track product recovery/repossession process.
  • Liaised with field staff to provide technical support to customers and internal stakeholders regarding systems issues like (CU’s and other related technical complaints).
  • Effectively provide technical support to Repair and Logistics Manager regarding system Swaps and faulty CUs.
  • Provide support to the technical team by tracking and following up on new installations as well as follow up confirmation calls.
  • Exceptional knowledge of and adherence to all company policies and procedures.
  • Provide systems analyzing, work orders, planning a daily travel installation/service schedule, reviewing concerns, conducting test, and resolving problems.
  • Create partnership with local communities to help identify business opportunities that results in increase in outlet traffic and sales.
  • Self-driven and results-oriented with a clear business focus and coordinate with sales agents and retail Supervisor to promote product sales.

Managing Customer Service:

  • Ability to maintain a high-level customer service culture reinforced by effective customer interaction and follow-ups.
  • Provide guidance to customers by educating them on products based on clients’ needs and desires.
  • Acts as a subject matter expert by providing ongoing training and awareness of PAS BBOXX’s products, services and promotions to customers.
  • Ability to maintain a high-level customer service culture reinforced by service results.
  • Effectively coordinate with Customer Care and Retail Supervisor to execute product recovery from unpaid clients.
  • Effective at managing customer complaints in a timely manner and liaising with Customer Care to diagnosis and assess customer complaints.
  • Adheres to Company Personal Appearance to professionally represents PAS BBOXX’s image.

Managing Equipment:

  • Demonstrate strong understanding of product guidelines, utilization and product performance.
  • Ability to coordinate installation process from outlet center to client residence.
  • Strong understanding of customer needs and ability to educate sales agents on product evaluation and suppliers.
  • Demonstrate ability to handle sensitive equipment to avoid damage during dispatch
  • Ensure all safety procedures are follow in compliance with company Occupational, Health and Safety Policy.
  • Taking all pre-cautionary measures to ensure personal safety and minimize hazards
  • Implement transit safety procedures to ensure protection of self and equipment to avoid loses and risk to self.
  • Complete equipment dispatch checklist before proceeding for on-site installations.

Strategic Success Factors:

Teamwork:

  • Maintain respect of peer group, staff and supervisor
  • Effective communication through appropriate channels and ability to influence, coach and mentor
  • Utilize excellent organizational, time-management, and problem-solving skills in a fast-paced, dynamic environment.
  • Communicates honestly, openly, and constructively and display ability to adapt to changing conditions based on business needs.

Qualifications

Experience Required:

  • 1-year minimum experience as an electronic service technician, or experience servicing electronic equipment

Minimum Education:

  • Bachelor’s degree, ND, HND or equivalent work experience preferred
  • Working knowledge of computer systems.

Physical Requirements:

  • Ability to lift and move objects up to 45kg consistently.
  • Ability to perform physical activities that require considerable use of arms, legs and moving your whole body such as a climbing ladder, lifting, balancing, walking, stooping, pushing, pulling and handling various materials.

Work Environment:

  • Technician may work in a warm or cold environment.
  • Interaction with staff and customers.

Application Closing Date
8th November, 2020.

How to Apply
Interested and qualified candidates should send their CV to: jobs@passolar.net using the Job Title as the subject of the mail. 

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