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Customer Services Representative:Lagos

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Anyjob Limited – Our client, a start-up company is recruiting qualified candidate to fill the position below:

Job Title: Customer Services Representative

Location: Lagos

Job Functions

  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal / team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information

Job Requirements

  • Should reside on the island Lagos
  • Good communication skills
  • Has 1- 2 years experience in the job role
  • Computer literate
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

Salary
N50,000 / Month

Application Closing Date
2nd July, 2020.

How to Apply
Interested and qualified candidates should send their CV to: anyjobng@gmail.com with the “Job title” as subject of the email.

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