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Customer Service Representative: Port Harcourt

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Olman Business Solutions is a multidimensional consulting firm keen on providing complete customized solutions to client needs within diverse industries and business sectors, using effective and efficient management tools and quality service techniques.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Responsibilities

  • Act as a liaison between the company and customers and assisting with orders, complaints, errors, and lots of other queries.
  • Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience.
  • Promote company’s product and services.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Sending in daily and weekly reports
  • Ensure customer satisfaction and provide professional customer support.
  • Perform any other assigned duties.

HSE Responsibilities:

  • 100% Compliance with features of the Safety Plan.
  • Observes proper operating procedures, noting unsafe practices.
  • Ensures that all relevant QHSE policies are communicated to and understood by department members.
  • Work in safe and conscientious manner to ensure personal safety and safety of colleagues.
  • Communicates with subordinates daily through pre-tour/toolbox meetings.
  • Understand proper use of safety equipment required for his position
  • Understand the emergency duties of his position

Qualifications

  • Bachelor’s Degree or equivalent
  • Minimum of 2 years’ experience in a similar role.
  • Proficiency in the use of Microsoft office applications – MS Excel, Word and Power point
  • Ability to stay calm when customers are stressed or ups
  • Experience working with customer support.
  • Excellent communication skills
  • Good composure and good dress sense. First impression matters!

Salary
N45,000 – N70,000  Monthly.

Application Closing Date
14th September, 2020.

How to Apply
Interested and qualified persons should send their CV and Cover Letter to: careers@olmanbsl.com using the Job Title as the subject of mail.

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