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Customer Service Representative: Lagos Mainland, Lagos

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Mobile Sport Limited is an online gaming company established with Headquarters in Lagos State, Nigeria. The company was founded in 2019 by private investors and a management team with a wealth of experience in building and managing industry-leading companies in emerging markets, and with an international background in technology.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos Mainland, Lagos
Employment Type: Contract

Job Description

  • Answer customer service calls / chats / emails in a timely, efficient, and knowledgeable manner.
  • Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
  • Understand Customer Care and is capable of acquiring Feedback from the Customer’s Needs.
  • Assists the manager with the daily operation of the call center to include the development, analyses, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.

Job Requirements

  • Fresh graduate with Computer Science or relevant background with 0-2 years experience will be considered
  • Fluent in Hausa / Igbo Language(spoken and written).
  • Excellent English Language(spoken and written).
  • Understands how to work with MS Office, like Excel, Word, and Computer training Certificate will be an added advantage.
  • Effective communication skills are required (oral, written, computer).
  • Excellent customer service skills are necessary along with the ability to create and maintain effective relationships with internal and external customers.
  • The ability to multi-task and adapt to change is critical.
  • Familiar with Sports betting.
  • Good Grade from any recognized institution

Month Salary
NGN70,000 – 75,000

Application Closing Date
30th November, 2020.

How to Apply
Interested and qualified candidates should send their CV to: hr-nigeria@msport.com using the Job Title as subject of the email.

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