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Customer Service Representative: Enugu

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Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Enugu
Employment Type: Full-time
Job Field: Customer Care

Job Description

  • Build customer interest in the service and product offered by the company.
  • Educate customer on new and existing products on the network.
  • Effective and professional Brand cross selling of company products & services.
  • Deliver world class customer service by cross selling with vibrancy and personal confidence.
  • Provide accurate product information and serve as a knowledgeable resource for customer.
  • Manage daily customer requests and enquiries during contact, ensuring issues are appropriately, accurately and promptly escalated for further escalation for resolution.
  • Follow through on commitments made to customers in the course of selling.

Qualifications

  • Interested candidates should possess NCE / OND / HND Minimum qualification.
  • Applicant must reside in Enugu State.
  • Applicant must have basic computer knowledge
  • Applicant must have the ability to communicate fluetly in English Language.

Salary
N30,000 – N40,000 / month.

Application Closing Date
30th October, 2020.

Method of Application
Interested and qualified candidates should send their CV to: Recruitment@outcess.com using the “Job Title and Location” as the subject of the email eg “Customer Service Representative Enugu”.

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