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Customer Service Agent: Lagos

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Buylesser online markeplace in Nigeria. Where you can shop fashion, electronics, home and garden and other products.

We are recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Lekki, Lagos (Remote)
Employment Type: Full-time

Job Description

  • Professionally and courteously handle inbound customer service and outbound calls in compliance with client policies and directives.

Duties And Responsibilities

  • Professionally process outbound sales and/or customer service calls
  • Respond to customer questions
  • Resolve customer issues. Pray with those in need
  • Offer up-sells and cross-sells to callers
  • Record and verify accurate information on all calls
  • Adhere to work schedule provided
  • Positively and respectfully communicate with customers
  • Maintain high level of punctuality
  • Maintain consistent, reliable attendance standards
  • Maintain company and client confidentiality
  • Meet established sales/fundraising goals on outbound projects
  • Multi-task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge

Qualifications

  • Applicant must posses a university degree and not more than 24years of age
  • Customer service experience preferably in a telemarketing/customer service environment
  • Flexible work schedule; must be able to work on Sunday
  • Clear, professional, and positive verbal communication
  • Possess the ability to work independently
  • Possess basic computer skills
  • Must successfully complete company training
  • Meet background and credit check requirements if applicable
  • Must be willing to learn and improve in all skill areas
  • Must have reliable transportation

Sales And Service Skills:

  • Strong interpersonal skills
  • Ability to effectively manage time
  • Independent and self motivated
  • Excellent verbal and written communication skills
  • Excellent customer service skills and sales skills
  • Good analytical skills (technical and office)

Salary
NGN100,000 – 120,000 / Month.

Application Closing Date
30th October, 2020.

How to Apply
Interested and qualified candidates should send their CV to: career@buylesser.com using the Job Title as subject of the email.

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