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Application Support Specialist: Lagos

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SterlingPRO Business Application Limited is a FINTECH that provides innovative, market-relevant and industrialized technology consulting solutions that drive high performance to the financial sector primarily. SterlingPRO is a global brand servicing Top Commercial Banks across Nigeria and Africa with plans to expand into other markets like U.S, Europe and Asia.

We are recruiting to fill the position below:

Job Title: Application Support Specialist

Location: Lagos

Job Description

  • Possessing specialist knowledge of operating systems, devices, applications and software.
  • Switch integration and ATM download.
  • HMS configuration.
  • Providing technical support to teams within the organization, and to external clients when required.
  • Implementation support of software solutions at client site.
  • Assisting with systems integrations.
  • Identifying and resolving technical issues.
  • Delivering regular and customised training to teams within the business.
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
  • Maintaining and updating technical documents and procedures.
  • Managing coordination at a local and international level where required.
  • Preparing maintenance plans and upgrading schedules for the organization’s systems.
  • Developing reports for teams across the business.

Job Qualifications and Criteria

  • Candidate must be a B.Sc. graduate with either of the following disciplines:
    • Computer Science
    • Information technology
    • Or any other related course.
  • Candidate must reside in Lagos; close proximity to Maryland is an advantage.
  • Candidate must not be older than 28years as at last birthday.
  • Intimate knowledge of an organization’s computing systems.
  • Ability to explain complex ideas to those with limited IT and systems knowledge.
  • Exceptional verbal and written communication skills.
  • Listening ability and patience.
  • Extraordinary customer service and relationship management experience.
  • Critical thinking skills.

Application Closing Date
4th September, 2020.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@sterlingprong.com using the “Job Title” as the subject of the email.

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